Each and every one of our cakes and cupcakes is a unique work of art, and yours is no different. We want to make sure that when your order is picked up, it will be what you've ordered and that you are happy with our work. If for any reason you are unhappy with an aspect of your order, we want to make it right, then and there.
- Deposits: We require a 50% deposit on any order at the time the order is placed. Your cake deposit confirms and reserves your order on our schedule.
- Changes to your order: You may make any changes to design, flavor, and size up to 10 days prior to the pick up date on your written order form. We cannot guarantee any changes within 72 hours of your order.
- Refunds: After the order leaves the shop special consideration will be give to any issues regarding flavor, design, and the portion of the order returned to the shop. Refunds are made on a case-by-case basis and dependent on facts and circumstances. Refunds are made at our discretion and without admission of liability.
Cancelation refunds for cakes based on the list below:
- Buttercream cakes - refund 50% of the deposit 10 days before date of order.
- Fondant enhanced cakes - full refund of deposit 14 days before date of order.
- Up to 5 days before date of order - refund 75% of deposit less cost of fondant details (if applicable).
- 4 days to day of order - no refund.
Design: Decorative finishes are done by hand and are subject to artistic interpretation by our expert cake designers. You may provide us with a photograph for inspiration: however, we make no claims for exact duplication of the work done by others. We are also respectful of Trademark Laws in regard to duplicating characters, logo's etc…
Transportation of your order: When the designated party picks up the order you assume all liability and responsibility for the condition of the order once it leaves our possession.
Once the item has been picked up and leaves it is considered accepted.
We do everything in our power to provide a well structured cake, but please note that cakes can be fragile, drive carefully and slowly.
Allergens in our Shop: *Nuts and Nut By-Products * Eggs and E.g. By - Products * FD&C Yellow#5 * Soy: All products in our shop contain soy * Wheat
